How long will I have to wait at Geneva Airport?

For private transfers, once you meet your driver, you will be headed directly to your vehicle and can begin your journey immediately.  For shared transfers, departure times are estimated. Passengers are grouped according to similar flight arrivals and the shuttle leaves once everyone has arrived. A small buffer is allowed for minor delays, so please […]

Are there toilets on boards?

Due to operator regulations, we are unable to guarantee the availability of toilets on board. We recommend using the restroom facilities at the resort or airport before departure.

Will there be traffic on my transfer?

While we strive to anticipate delays, traffic can be unpredictable due to accidents or weather conditions. As a general guide, traffic can be expected in and around Geneva on weekdays from 07:30 to 09:30 and 16:30 to 19:00, as well as near ski resorts on peak Saturdays in winter and Sunday afternoons when departing the […]

Do I need to bring my E-ticket?

All customers are required to have access to their e-ticket, either on a mobile device or as a printed copy, to ensure a smooth and efficient transfer process.

Where are you located at Geneva Airport?

As you exit the baggage reclaim into the Arrivals Hall, turn left. Our desks are located directly opposite the UBS ATM cashpoints. This information is also available on your confirmation e-ticket.

What if I missed my flight?

If you miss your flight and are unable to take your booked transfer, you may need to purchase a new transfer seat and could experience additional waiting times upon arrival. Please contact our office so we can help rearrange your travel and provide any necessary documentation to support a claim with your airline. CH: + […]

What happens if there is heavy snowfall or adverse weather conditions?

All our vehicles are equipped with winter tyres and snow chains, but severe weather or heavy snowfall can occasionally cause delays or make some roads impassable. Our team monitors conditions the day before your transfer and will keep you updated. If necessary, we may adjust your pick-up time to ensure you arrive at the airport […]