Help & Support
Frequently Asked Questions
- Day of Your Transfer
- Where are you located at Geneva Airport?We are located in the arrival hall of Terminal 1, turn RIGHT . You will locate the Alpine Fleet desk located directly near by the Yellow Visitors Services desk.
- Where are you located at Lyon Airport?Our desk in Lyon Airport is located next to the Tourist Information.
- Where are you located at Grenoble Airport?Our desk in Grenoble Airport is located next to the Tourist Information.
- Do I need to bring my E-ticket?All customers are required to have access to their e-ticket, either on a mobile device or as a printed copy, to ensure a smooth and efficient transfer process.
- Can we eat or drink on the bus?Eating and drinking are not allowed on the bus. Please also note that alcohol consumption is strictly prohibited.
- Will there be traffic on my transfer?While we strive to anticipate delays, traffic can be unpredictable due to accidents or weather conditions. As a general guide, traffic can be expected in and around Geneva on weekdays from 07:30 to 09:30 and 16:30 to 19:00, as well as near ski resorts on peak Saturdays in winter and Sunday afternoons when departing the resorts. We schedule transfers with these busy periods in mind. AlpNav may adjust pick-up times based on traffic alerts, so please monitor your phone and email for updates.
- Are there toilets on boards?Due to operator regulations, we are unable to guarantee the availability of toilets on board. We recommend using the restroom facilities at the resort or airport before departure.
Choose AlpNav for All Your Transport Needs
Whether it’s a quick shuttle or a customised group transfer, AlpNav is here to take the hassle out of your journey. Book with us today and experience alpine travel made easy.