What time will I be picked up from the Resort?

You will receive an estimated pick-up time when you make your booking online. This time may vary due to factors such as heavy traffic or adverse weather, which can significantly affect all transfers and occasionally we may allow extra time to ensure a safe journey. Our main priority is to get you to the airport […]

What happens if my flight is delayed?

If your incoming flight is delayed, we recommend contacting the AlpNav office as soon as possible to notify us. Shared Transfers: Upon arrival, please proceed to our airport desk. Our team will do their best to place you on the next available shuttle at no extra cost. If no seats are available or there are […]

What happens if I need to cancel my booking?

Cancellation of your booking can be made at any time through the My Booking portal on our website. Refunds are issued as follows: Shared Ticket Holders Amendments made at least 7 days prior to travel in subject to an administrative fee of 10 euro/chf per passenger. Amendments made less than 7 days prior to travel […]

What are the drop off/pick up points for Avoriaz?

As Avoriaz is a pedestrianised resort, there are two possible drop-off points: Avoriaz (Top Station) and the Prodains Telecabine in Morzine. Shared Transfers: Drop off and pick up at the Prodains Telecabine, located 5 km from Morzine. The telecabine operates daily (Mon–Thu 07:00–21:00, Fri–Sat until 00:00, Sun until 22:00) and takes about 5 minutes to […]

We are a large group, can we all travel together?

As we operate a diverse fleet of vehicles, we are able to accommodate groups of various sizes. If you have any specific travel requirements, please contact our customer service team directly to ensure that all arrangements are handled efficiently and meet your needs and expectations.

Can I bring my pet on a transfer?

Bringing a pet is permitted only on private transfers, as pets are not allowed on shared services. A surcharge of €25 applies per pet. If you plan to travel with your pet, please contact our customer service team in advance to discuss the arrangements. Kindly ensure that your pet is securely placed in an appropriate […]

Can I make a Change to my booking?

You can make changes by contacting our customer service team, who will be happy to assist you with any amendments. The following rules apply: Shared Ticket Holders Flexi Fare Shared Ticket Holders Private Transfers If the new ticket is of equal or lower value, no additional charges will apply beyond the amendment fee. Email: info@alpnav.com […]

How can I pay?

Payment is required at the time of booking. To confirm your reservation, prepayment must be completed either during the online booking process or, for last-minute bookings, over the phone. We accept all major credit cards (Visa, Mastercard, and American Express) as well as Apple Pay for online payments. For large group bookings, bank transfers are […]

How much luggage can I bring?

All vehicles are fully equipped to accommodate ski and snowboard equipment. Please ensure that you specify the exact number and type of luggage and sports equipment on your booking form. Each passenger may bring one piece of sports equipment, one checked bag, and one piece of hand luggage at no extra cost. All items must […]