Can I make a Change to my booking?
You can make changes by contacting our customer service team, who will be happy to assist you with any amendments. The following rules apply: Shared Ticket Holders Flexi Fare Shared Ticket Holders Private Transfers If the new ticket is of equal or lower value, no additional charges will apply beyond the amendment fee. Email: info@alpnav.com […]
Can I bring my pet on a transfer?
Bringing a pet is permitted only on private transfers, as pets are not allowed on shared services. A surcharge of €25 applies per pet. If you plan to travel with your pet, please contact our customer service team in advance to discuss the arrangements. Kindly ensure that your pet is securely placed in an appropriate […]
We are a large group, can we all travel together?
As we operate a diverse fleet of vehicles, we are able to accommodate groups of various sizes. If you have any specific travel requirements, please contact our customer service team directly to ensure that all arrangements are handled efficiently and meet your needs and expectations.
What are the drop off/pick up points for Avoriaz?
As Avoriaz is a pedestrianised resort, there are two possible drop-off points: Avoriaz (Top Station) and the Prodains Telecabine in Morzine. Shared Transfers: Drop off and pick up at the Prodains Telecabine, located 5 km from Morzine. The telecabine operates daily (Mon–Thu 07:00–21:00, Fri–Sat until 00:00, Sun until 22:00) and takes about 5 minutes to […]
What happens if I need to cancel my booking?
Cancellation of your booking can be made at any time through the My Booking portal on our website. Refunds are issued as follows: Shared Ticket Holders Amendments made at least 7 days prior to travel in subject to an administrative fee of 10 euro/chf per passenger. Amendments made less than 7 days prior to travel […]
Can young children travel on our shared transfer service and do you provide baby/child seats or boosters?
On shared transfers, some of our coaches and minibuses are not equipped for rear- or forward-facing baby seats, so we are unable to provide baby seats on these services. Children under 4 years old cannot travel on coaches in Switzerland, and we extend this policy throughout all airports we operate to and from. For families […]
Do you provide baby/child seats and booster seats on private transfers?
Yes, we provide baby and child seats, as well as booster seats, on private transfers. Please let us know which type you require, and we will be happy to arrange it for you. These must be requested in advance, you can add them directly when booking online or contact us by email or phone to […]
How much luggage can I bring?
All vehicles are fully equipped to accommodate ski and snowboard equipment. Please ensure that you specify the exact number and type of luggage and sports equipment on your booking form. Each passenger may bring one piece of sports equipment, one checked bag, and one piece of hand luggage at no extra cost. All items must […]
How can I pay?
Payment is required at the time of booking. To confirm your reservation, prepayment must be completed either during the online booking process or, for last-minute bookings, over the phone. We accept all major credit cards (Visa, Mastercard, and American Express) as well as Apple Pay for online payments. For large group bookings, bank transfers are […]
How do I make a booking?
Customers can create a booking via the online booking platform or you can contact our customer support team via: Phone number: CH: +41 22 306 60 15 ; FR: +33 4 81 09 53 42 Or Email info@alpnav.com