What happens if my flight is delayed?
If your incoming flight is delayed, we recommend contacting the AlpNav office as soon as possible to notify us. Shared Transfers: Upon arrival, please proceed to our airport desk. Our team will do their best to place you on the next available shuttle at no extra cost. If no seats are available or there are […]
How long will I have to wait at Geneva Airport?
For private transfers, once you meet your driver, you will be headed directly to your vehicle and can begin your journey immediately. For shared transfers, departure times are estimated. Passengers are grouped according to similar flight arrivals and the shuttle leaves once everyone has arrived. A small buffer is allowed for minor delays, so please […]
What time will I be picked up from the Resort?
You will receive an estimated pick-up time when you make your booking online. This time may vary due to factors such as heavy traffic or adverse weather, which can significantly affect all transfers and occasionally we may allow extra time to ensure a safe journey. Our main priority is to get you to the airport […]
I have not received my pick up time by text message, what should I do?
If you have not received your pick-up time via SMS, we recommend contacting our customer service team. There may be an issue with the phone number or email address provided at the time of booking. CH: + 41 22 306 60 15 FR: +33 4 81 09 53 42
What happens if there is heavy snowfall or adverse weather conditions?
All our vehicles are equipped with winter tyres and snow chains, but severe weather or heavy snowfall can occasionally cause delays or make some roads impassable. Our team monitors conditions the day before your transfer and will keep you updated. If necessary, we may adjust your pick-up time to ensure you arrive at the airport […]
What if I missed my flight?
If you miss your flight and are unable to take your booked transfer, you may need to purchase a new transfer seat and could experience additional waiting times upon arrival. Please contact our office so we can help rearrange your travel and provide any necessary documentation to support a claim with your airline. CH: + […]