Arrivals and Departures

You can make changes by contacting our customer service team, who will be happy to assist you with any amendments. The following rules apply: Shared Ticket Holders

• Amendments made at least 7 days prior to travel in subject to an administrative fee of 10 euro/chf per passenger.
• Amendments made less than 7 days prior to travel are subject to administrative fee of 25 euro/chf per passenger.

Flexi Fare Shared Ticket Holders

• Amendments made at least 7 days in advance are free of charge.
• Amendments made less than 72 hours in advance are subject to an administrative fee of 10euro/chf per passenger;

Private Transfers

• Amendments made at least 14 days in advance are free of charge
• Amendments made less than 7 days are subject to an administrative fee of 20 euro/chf per passenger & subject to availability for any additional costs for changes.

If the new ticket is of equal or lower value, no additional charges will apply beyond the amendment fee.

Bringing a pet is permitted only on private transfers, as pets are not allowed on shared services. A surcharge of €25 applies per pet. If you plan to travel with your pet, please contact our customer service team in advance to discuss the arrangements. Kindly ensure that your pet is securely placed in an appropriate travel carrier.

As Avoriaz is a pedestrianised resort, there are two possible drop-off points: Avoriaz (Top Station) and the Prodains Telecabine in Morzine. Shared Transfers: Drop off and pick up at the Prodains Telecabine, located 5 km from Morzine. The telecabine operates daily (Mon–Thu 07:00–21:00, Fri–Sat until 00:00, Sun until 22:00) and takes about 5 minutes to reach Avoriaz or can book directly to Avoriaz Top Station (Welcome Centre) Private Transfers: Can go directly to Avoriaz Top Station (Welcome Centre) or to the Prodains Telecabine. At the Top Station, you can walk, take a snow taxi, or use a horse-drawn sleigh to reach your accommodation.

Cancellation of your booking can be made at any time through the My Booking portal on our website. Refunds are issued as follows:

• Amendments made at least 7 days prior to travel in subject to an administrative fee of 10 euro/chf per passenger.
• Amendments made less than 7 days prior to travel are subject to administrative fee of 25 euro/chf  per passenger.

Flexi Fare Shared Ticket Holders

• Amendments made at least 7 days in advance are free of charge.
• Amendments made less than 72 hours in advance are subject to an administrative fee of 10euro/chf  per passenger;

Private:

• Amendments made at least 14 days in advance are free of charge
• Amendments made less than 7 days are subject to an administrative fee of 20 euro/chf per passenger & subject to availability for any additional costs for changes.

On shared transfers, some of our coaches and minibuses are not equipped for rear- or forward-facing baby seats, so we are unable to provide baby seats on these services. Children under 4 years old cannot travel on coaches in Switzerland, and we extend this policy throughout all airports we operate to and from. For families with children under 4, we recommend booking a private transfer. Children aged 4–12 may travel on shared transfers and must occupy their own seat. Booster seats are available free of charge, but it is the responsibility of the main passenger to reserve them during booking. Children from 4 years old are charged the full fare. On private transfers, we can provide rear- and front-facing baby seats as well as booster seats. Please ensure you reserve the required number of seats when booking online.

Yes, we provide baby and child seats, as well as booster seats, on private transfers. Please let us know which type you require, and we will be happy to arrange it for you. These must be requested in advance, you can add them directly when booking online or contact us by email or phone to include them in your reservation. Please note that a seat must be reserved for every passenger, including infants and children.

All vehicles are fully equipped to accommodate ski and snowboard equipment. Please ensure that you specify the exact number and type of luggage and sports equipment on your booking form. Each passenger may bring one piece of sports equipment, one checked bag, and one piece of hand luggage at no extra cost. All items must be accurately listed when making your booking. If your luggage exceeds the free allowance, any additional charges will be calculated at that time. If you arrive with more luggage than was declared, it may not fit in the assigned vehicle. Checks will take place at both the airport and resort, and any surcharges will be applied where necessary. In some cases, excess luggage may prevent us from being able to carry you on your transfer. The checked bag must not weigh more than 23kg. Ski or snowboard bags must not exceed 23kg and must be within the following dimensions: 180cm (length) × 33cm (width) × 24cm (depth). For private transfers, larger vehicles may be required if you are travelling with a substantial amount of luggage. This could result in additional costs. Please contact us by phone before your transfer if you intend to bring extra bags or equipment.

Payment is required at the time of booking. To confirm your reservation, prepayment must be completed either during the online booking process or, for last-minute bookings, over the phone. We accept all major credit cards (Visa, Mastercard, and American Express) as well as Apple Pay for online payments. For large group bookings, bank transfers are possible. Please contact our team.